These guidelines are in place to help create a safe environment on all social media channels run by the British Hen Welfare Trust.

The aim of our social media channels is to provide knowledge, and support and keep you, our supporters up to date with our work as well as opportunities to get involved.

It is also an environment where our community can engage safely in discussions, widen their knowledge of hen keeping and enjoy good conversations.

We ask that anyone interacting with our social media channels shows kindness, consideration and respect for all other members of our social media communities.

In order to help create this safe environment please see our guidelines below which apply to any engagement with us or other members of the community on any of our social media channels. By engaging with our social media channels, you agree to follow these guidelines.

Comments must not:

• Be content that is discriminatory of any person, deceive others, be obscene, offensive, threatening, hateful, inflammatory or promote sexually explicit material or violence
• Contain advertising or promotion of any other products or services
• Repeatedly be about issues that are off-topic as this will be considered spam

On Facebook, we use filters to hide obscenities and will use our own discretion to hide comments that go against these guidelines. Should this happen, we will comment to let you know that this is the case. Your comment may appear visible to you, but not to our online community using the social media channel.

Breach of guidelines

We reserve the right to determine, at our discretion, whether contributions to our social media channels breach our guidelines. We reserve the right to hide or delete comments made on our channels, as well as block users who do not follow these guidelines. On rare occasions, we may block users from the page if the nature of their comments does not change. If you are found to be in breach of our guidelines we will always warn you of this and highlight our commenting guidelines before doing so. Facebook’s general community guidelines should also be considered when using the site.

Our Facebook and Instagram channels are moderated daily all year round (LinkedIn and YouTube Mon-Fri only), with reduced hours on the weekends and bank holidays. If you have questions, or need support, or guidance we always aim to respond.

If you see something that doesn’t seem right, or that makes you feel uncomfortable, do try and make us aware if you feel able to do so.

If you have any ideas for how we can moderate our channels better, please email bhwtsocial@bhwt.co.uk.